If you buy directly from HPE, support agreements are registered with your company and your HPE account. You should be good at it, but remember that your employees create HPE accounts and also assign them the support agreement. If you buy from a dealer (it`s more common), they`ll have included the service contract/guarantees you purchased, but they probably aren`t related to your account or business yet. Collect copies of the list of packages, invoices and/or vouchers provided with the equipment. The dealer often sends the buyer an email with the support identifiers. If you can`t find your SAID, SAR, etc., ask your supervisor or accountant (whoever makes the purchase) to browse their emails. then… (record broken)… Call HP. Scan the invoice or packaging list indicating your purchase (or, ideally, the support contract), then call HPE. They will probably ask you to email them a copy of your document. HPE Day One is a personalized service plan that allows you to consolidate, plan, add or remove support at any time, as well as earn credits for removing hardware from support. It gives you the flexibility you need to simply track and modify all your support contracts.
With a single report, the HPE Day One contains all the hardware and support information, as well as a single phone number to get questions or problems. An HPE Day One contract is a bespoke service contract that allows customers to consolidate services for a variety of products in a coterminate contract. The contract allows different levels of service or reaction times for different products, depending on the customer`s requirements. Hardware or software support can be added for the duration of the contract. I support many companies that use Hewlett Packard Enterprise servers like ML360s, DL380s, StoreServ and Blades. Without exception, my biggest problem with these servers is getting the support that was paid for, especially when the servers are a few years old and the original computer person has moved. I understand that you need to prove your guarantee of a hardware replacement, but downloading firmware updates and preventing security fixes is ridiculous. Zones help HPE manage your HPE Day One contract and proactively eliminate any possibility of your support expiry.
The areas handle all records and also help on your behalf if claims occur. To learn more about HPE Day One Contracts and HPE/Zones care packs, contact your area account manager or send an email firstname.lastname@example.org. Under an HPE Day One contract, Zones even handles your third-party hardware. Whether you want to use your HPE products only under warranty or if you want to consolidate your third-party hardware into an agreement, HPE Day One can help you organize and protect your IT investments. Most companies end up experiencing a hardware failure that has the potential to devastate the company. Can your company establish a detailed consolidated installation report with the manufacturer, model and serial number of each machine to create a problem ticket for repair? HPE Day One covers major vendors like IBM and Dell with the same contract if your HPE products account for 50% or more of your hardware IT resources.